FAQ

NEW CLIENTS: Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than [24 hours] before it is scheduled to take place, you will be subject to a [penalty/fee/rebooking} charge of $25.
 

To avoid a cancellation fee, please provide cancellation notice at least [24 hours] prior to your appointment.

 

SUBSCRIBERS: Please be advised that cancellations made up to [48 hours] before a scheduled appointment via [email, text, phone call] will be processed without a penalty.
 

Cancellations made [48 hours] or less before an appointment will be subject to a charge of [half of the service rate]. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show.
 

If [Oliver Cleaning Solution] cancels an appointment with less than [48 hours' notice], a new appointment will be scheduled without penalty to the client. *Subject to availability.